SHIPPING & RETURNS
SHIPPING POLICY
1. Processing Time
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All orders are processed within [2-3 business days]. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Methods
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We offer various shipping options: Postnl, e.g., standard, expedited, international. Delivery times may vary based on the chosen method and your location or local pickup.
3. Shipping Rates
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Shipping charges are calculated at checkout based on the selected shipping method and the destination
4. Order Tracking
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Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your shipment.
RETURN & EXCHANGE POLICY
1. Return Window
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Our return policy allows you to return unused and undamaged items within 10 days of receiving your order.
2. Eligibility for Returns
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To be eligible for a return, your item must be in its original condition, unused, and in the original packaging.
3. Return Process
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To initiate a return, please contact our customer service team at info@inquantumclothing.be with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
4. Return Shipping Costs
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Customers are responsible for paying for their own shipping costs for returning items unless the item is defective or damaged upon receipt. 5. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days
6. Exchange Policy
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If you wish to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.